WHIRLPOOL 300.962.42
Owner's Manual

63733125GB.fm Page 14 Wednesday, February 16, 2005 3:58 PM

TROUBLESHOOTING GUIDE/AFTER-SALES SERVICE
Before calling After-sales Service.... Performance problems often result from simple things you can find and solve yourself without tools of any kind. The appliance is not working � Is the power plug plugged into a live socket with the proper voltage? � Have you checked your home�s fuses? If there are noises or vibrations Most of the noises are normal. Hard surfaces like the floor, walls, and cabinets can make the noises seem louder. The following describes the most common types of noises and what may be making them. � Slight hum You may be hearing the refrigerator's fan motor and moving air. � Clicking noises The thermostat clicks when the refrigerator stops running and when it starts. The defrost timer clicks when the defrost cycle starts and stops. If there is water in the defrost pan: � This is normal in hot, damp weather. The pan can even be half full. Make sure the refrigerator is level so that the water does not overflow. If the edges of the refrigerator cabinet, which come in contact with the door seal, are warm to the touch: � This is normal in hot weather and when the compressor is running. If the light does not work: � Have you checked your home�s fuses? � Is the power plug plugged into a live socket with the proper voltage? � Has the light bulb burnt out? In the case of burnt-out bulbs: 1. Always unplug the appliance from the mains. 2. See chapter �Maintenance and Cleaning�. If the motor seems to run too much: � Is the condenser free of dust and fluff? � Are the doors properly closed? � Are the door seals properly fitted? � On hot days or if the room is warm, the motor naturally runs longer. If the appliance door has been left open for a while or if large amounts of food have been stored, the motor will run longer in order to cool down the interior of the appliance. Remember Motor running time depends on different things: number of door openings, amount of food stored, temperature of the room, setting of the temperature controls. If, after performing the above checks, your appliance still does not work properly, contact the After-sales Service, explain the problem, specifying the model and appliance service number (stated on the data plate). If the refrigerator temperature is too high � Are the refrigerator controls correctly set? � Has a large amount of food been added to the refrigerator or freezer? � Check that the doors are not opened too often. � Check that the doors close properly. � Make sure that air flow vents inside the compartment are not blocked, as this prevents the circulation of cold air. If there is moisture build-up � Make sure that air flow vents inside the compartment are not blocked, as this prevents the circulation of air. � Make sure that the food is properly packaged. Dry any dampness on food containers before placing them in the refrigerator. � Check that the doors are not opened too often. When the door is opened, humidity from the room air enters the refrigerator. The more often the door is opened, the faster humidity builds up, especially when the room itself is very humid. � If the room is very humid, it is normal for moisture to build up inside the refrigerator. � It is normal for droplets of water to form on the back wall after the automatic defrost cycle. If the doors do not open and close properly � Check that food packages are not blocking the door. � Check that the pans, shelves, drawers and ice maker are all positioned correctly. � Check that the door seals are not dirty or sticky. � Ensure the appliance is level.

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