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Good copy and great customer service! There was some confusion with my order and it was resolved promptly!
Text excerpt from page 16 (click to view)
Loading
the silverware
basket
Personal Injury Hazard Load sharp items (knives, forks, skewers, etc.), with the point down. Failure to do so could cause personal injury.
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Load the silverware basket while in the bottom rack or take the basket out for loading on a counter or table. NOTE: The loaded basket must be placed in the center front (over the spray tower) of the bottom rack for proper washing. The basket can also be removed for easy unloading. Always unload or remove the basket before unloading the racks to avoid spilling water droplets on the silverware. Load forks and spoons so they don�t nest together. Spray cannot reach nested items. Mix items in each section of the basket with some pointing up and some down. Small items (baby bottle caps, jar lids, etc.) can be put in any section.