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Instructions for use 5. Troubleshooting
� � � � � � � � � � Problem Solution The mode keys (TV and DVD/VCR) blink four times after every key press. The remote control is indicating that its batteries are running low. Replace the old batteries with two new AAA batteries. The device you want to operate does not respond and the mode key (TV or DVD/VCR) does not flash when you press a key. Replace the old batteries with two new AAA batteries. The device you want to operate does not respond but the mode key (TV or DVD/VCR) does flash when a key is pressed. Point the SRU 5020 at the device and make sure that there are no obstructions between the SRU 5020 and the device. The SRU 5020 does not respond properly to commands. Maybe you are using the wrong code. Try programming the SRU 5020 again using another code, which is mentioned under the brand of your device, or reset for automatic search to find the right code. If the device still does not respond, call our helpline. The Teletext keys do not work. Find out whether your TV is equipped with Teletext. Maybe the SRU 5020 has to be adapted to the model of the device. Call our helpline for details. Your brand of device is not in the code list. Try to set the SRU 5020 automatically. See �Automatically setting the remote control�. None of the codes works during manual setting of the remote control. If that is the case, follow the instructions under �Automatically setting the remote control�. English 10
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6. Need help?
If you have any questions about the SRU 5020, you can always contact us. You will find our contact details after the code list at the back of this manual. Read this manual carefully before you make a call.You can solve most of the problems yourself. If you cannot find any answers to your problems, write down the details of your device shown in the code list at the back of this manual.This will help our operators to assist you better and more quickly. Look up the numbers of the models in the instructions accompanying the device or on the back of your device. When you call our helpline, make sure the device is to hand so that our operators can help you determine whether your remote control is working properly. The model number of your Philips universal remote control is SRU 5020/87. Date of purchase: ......../......../........ (day/month/year)
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